How can we help?
Find answers to common issues below, or reach out to our team and we'll get back to you within one business day.
Common Issues
TV shows a black or blank screen
- Make sure the HDMI cable is firmly connected to both the device and the TV.
- Switch your TV to the correct HDMI input (usually HDMI 1 or HDMI 2).
- Unplug the device's power cable, wait 10 seconds, then plug it back in.
- If the screen is still blank after 60 seconds, contact support.
Can't connect to WiFi
- Make sure you're entering the correct WiFi password — it is case-sensitive.
- Move the device closer to your router if the signal is weak.
- Restart your router and try again.
- If your network uses a captive portal (hotel-style login page), the device cannot connect to it — use a standard home WiFi network.
Pairing code not appearing
- The device must be connected to WiFi before a pairing code is shown.
- Wait up to 30 seconds after connecting to WiFi for the code to appear.
- If no code appears, unplug the device, wait 10 seconds, and plug it back in.
- Make sure you have an active Hostary account and an available device slot.
Streaming apps not working
- Log in to the streaming app directly from the Hostary TV screen.
- If an app is missing, contact support — apps are managed by your property host.
- Do not factory reset the device. This will remove the Hostary software and require a full reinstall.
Still need help?
Email us at support@hostary.app and we'll respond within one business day.
Please do not factory reset your device — contact us first and we can resolve most issues remotely.